A long-standing client with learning disabilities…

A long-standing client with learning disabilities was suddenly found ineligible at the first post-Care Act re-assessment because assessor had looked at her needs after the support she was already getting from direct payments funded carers, and didn’t bother asking about a couple of listed outcomes at all. A pre-action protocol letter from a solicitor to the legal department was required before anyone in the council’s legal department read the papers. The council has now agreed to an assessment by an independent social worker who found extensive needs; the old care package was restored, and a new social worker on the case has recommended an increase in support.

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