Perceived bullying of parents fended off by assertion of CCG failings

A man’s parents shared his care with a care home but have frequent difficulties re handling of injuries, risks, handover and supervision. He has no written care plan from the CCG but it has been suggested that his parents should sign a ‘communication contract’! Input from a @CASCAIDr adviser flagged up that a CARE Act approach to due PROCESS would have required consideration of IMPACT in all the CHC DST domain scores, a response that defensibly addressed impact, and sums showing the final budget reflects the COST of meeting unmet needs.

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