Carers struggling with worsening conditions in loved ones and finding their situation very challenging but wanting to continue caring as long as they possibly can, is a common feature of Adult Social Services culture. These reports highlight the key principle that when a council becomes aware that someone is caring for another adult and may need support, it is under a duty to assess their needs, at the very least, on an annual basis. It must consider the outcomes the carer wants to achieve, and how their needs might change in future. It must assess the carer in a timely manner, and, if it decides the carer has support needs, it must set out how it will meet those needs.

CornwallCornwall Council at fault for delays in approving direct payments18 018 350
CornwallCornwall County Council at fault for forcing a carer to carry on meeting needs by stopping direct payments and leaving any alternative source of care undelivered 19 004 581
Waltham ForestWaltham Forest Council found at fault by ombudsman after delaying a Carer’s Assessment for two years from the date requested and even then failing to provide the outcome of the assessment to the carer18 006 436
GloucestershireGloucestershire County Council at fault for discontinuing support and for delaying reassessment19 005 899
TamesideTameside Council at fault for failing to carry out a carer’s assessment, and for an inadequate investigation leading to inadequate care18 011 449
WarwickshireWarwickshire County Council at fault for the quality of care it commissioned18 014 148
KirkleesKirklees Metropolitan Borough Council at fault for withdrawing vital services and failing to recognise its responsibility to respond to a subsequent crisis.19 009 200