Archive for Feedback

It’s down to you and you alone that I now have a fighting chance of ensuring justice prevails

“It’s been a long, hard, stressful, anxious and frustrating time for us all. Without your professional knowledge and genuine human kindness due to the passion you have for helping and genuinely caring for people like me, we would of had no choice but to give up fighting, a long time ago. 

It’s down to you and you alone that I now have a fighting chance of ensuring justice prevails. I really hope our complaint is upheld by the LGSCO not just for myself, but for the many others who are in the same situation as me. This proves there is at least a ray of hope!”

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I am convinced of the need to make sure that CASCAIDr is out there holding Local Authorities to account

“Please do not apologise for your request that we consider a donation.We’ve already agreed that we needed to do this in the light of your amazing support. Having heard you speak (which served to reconnect me as a social worker to stuff that I hadn’t realised I had lost sight of) I am convinced of the need to make sure that CASCAIDr is out there holding Local Authorities to account when the pressures of austerity tempt them to forget both the letter and the spirit of the Care Act. We will follow the link and get that done, with our sincere thanks.”

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You’ve given me the strength to put some commitment into sorting this out

“Thank you so much for your detailed email. I’m going to write a letter to social services. You’ve given me the strength to put some commitment into sorting this out. Thank you so much for your very detailed long response. That must have taken so much of your time to do. I’m going to donate some money to your extremely vital legal organisation – for people such as myself you’re an affordable lifeline.”

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Thanks so much for your frank reply

“Thanks so much for your frank reply. You are quite right that I could well have an axe to grind. I feel that I am keeping my sister’s best interests at heart and her husband is not; he has his own agenda – but how are you to know that, just because I say that’s how it is? I do appreciate how straight you are. It is all very sad. Of course I will make a donation. Your advice is great.”

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it made all the difference to have someone who was prepared to listen to us

“When we sent the letter that CASCAIDr had put together, we did get a response from the Council. It helped to show them that the points we were making about R were valid, and made a case for R to attend the education trust for an additional two days. The council is now funding two days and R is funding a third. His day care place elsewhere on a Friday is also funded now. This arrangement is likely to continue until he is at least 25. It would have been highly detrimental for him to be left unoccupied for most of the week as had been the case for most of last year. This put his progress back for a time that he is only now regaining. He now enjoys living at his supported living for the most part – he has a friend there who looks out for him. Thank both of you for helping with the letter that seems to have had a positive effect for R. I enjoyed my conversations with your caseworker and it made all the difference to have someone who was prepared to listen to us after the negativity we’d had from Social Services.”

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I trust your knowledge and all this would not have been possible without your precious input

“[After support with an LGO complaint about charging and disability related expenditure] Here is the wonderful result so far. It is still in draft and the final decision  by Ombudsman will be published soon, but I could not wait to share the news with you. I trust your knowledge and all this would not have been possible without your precious input. I would like  you to make it public through your charity  It is important for other parents to understand the technicality of the deductions due to DRE: so important and so hidden away, that most parents I talked to did not even know the existence of this possibility to reduce the contribution to the Council.”

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There will certainly be a ripple effect across Social Work teams following the course

“A small win (but with big individual impact) was when a Social Worker delegate decided not to close a case, which was what was going to happen before the course! The Social Worker has said that there is much more to explore and nuances that need to be considered – I think they meant fluctuating needs. There will certainly be a ripple effect across Social Work teams following the course. I think this will lead to more effective ways of assessing and detailed rationales around decision-making.”

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We are eternally grateful for the knowledge that you have so eloquently imparted

“What you deliver has a real impact on systems change (cultural change) – a difficult metric to measure sometimes. This also means it will have a direct impact on people’s lives (service users and professionals). It truly was an awesome three days of learning.  As a city, we are eternally grateful for the knowledge that you have so eloquently imparted”

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Thanks for empowering us both

“This is the time to get things sorted once and for all. I now feel I have the confidence and knowledge to discuss J’s rights with social care.  Thanks for empowering us both.”

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I’m so grateful for your response it really does help to be put in the picture from a legal point of view.

“I’m so grateful for your response it really does help to be put in the picture from a legal point of view. 

I absolutely see myself as fighting not just for myself but for other people that are struggling to make ends meet and not have this life destroy them physically and mentally.”

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