Archive for Feedback

You’ve given me the strength to put some commitment into sorting this out

“Thank you so much for your detailed email. I’m going to write a letter to social services. You’ve given me the strength to put some commitment into sorting this out. Thank you so much for your very detailed long response. That must have taken so much of your time to do. I’m going to donate some money to your extremely vital legal organisation – for people such as myself you’re an affordable lifeline.”

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Thanks so much for your frank reply

“Thanks so much for your frank reply. You are quite right that I could well have an axe to grind. I feel that I am keeping my sister’s best interests at heart and her husband is not; he has his own agenda – but how are you to know that, just because I say that’s how it is? I do appreciate how straight you are. It is all very sad. Of course I will make a donation. Your advice is great.”

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it made all the difference to have someone who was prepared to listen to us

“When we sent the letter that CASCAIDr had put together, we did get a response from the Council. It helped to show them that the points we were making about R were valid, and made a case for R to attend the education trust for an additional two days. The council is now funding two days and R is funding a third. His day care place elsewhere on a Friday is also funded now. This arrangement is likely to continue until he is at least 25. It would have been highly detrimental for him to be left unoccupied for most of the week as had been the case for most of last year. This put his progress back for a time that he is only now regaining. He now enjoys living at his supported living for the most part – he has a friend there who looks out for him. Thank both of you for helping with the letter that seems to have had a positive effect for R. I enjoyed my conversations with your caseworker and it made all the difference to have someone who was prepared to listen to us after the negativity we’d had from Social Services.”

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I trust your knowledge and all this would not have been possible without your precious input

“[After support with an LGO complaint about charging and disability related expenditure] Here is the wonderful result so far. It is still in draft and the final decision  by Ombudsman will be published soon, but I could not wait to share the news with you. I trust your knowledge and all this would not have been possible without your precious input. I would like  you to make it public through your charity  It is important for other parents to understand the technicality of the deductions due to DRE: so important and so hidden away, that most parents I talked to did not even know the existence of this possibility to reduce the contribution to the Council.”

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There will certainly be a ripple effect across Social Work teams following the course

“A small win (but with big individual impact) was when a Social Worker delegate decided not to close a case, which was what was going to happen before the course! The Social Worker has said that there is much more to explore and nuances that need to be considered – I think they meant fluctuating needs. There will certainly be a ripple effect across Social Work teams following the course. I think this will lead to more effective ways of assessing and detailed rationales around decision-making.”

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We are eternally grateful for the knowledge that you have so eloquently imparted

“What you deliver has a real impact on systems change (cultural change) – a difficult metric to measure sometimes. This also means it will have a direct impact on people’s lives (service users and professionals). It truly was an awesome three days of learning.  As a city, we are eternally grateful for the knowledge that you have so eloquently imparted”

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Thanks for empowering us both

“This is the time to get things sorted once and for all. I now feel I have the confidence and knowledge to discuss J’s rights with social care.  Thanks for empowering us both.”

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I’m so grateful for your response it really does help to be put in the picture from a legal point of view.

“I’m so grateful for your response it really does help to be put in the picture from a legal point of view. 

I absolutely see myself as fighting not just for myself but for other people that are struggling to make ends meet and not have this life destroy them physically and mentally.”

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CASCAIDr in my view has always been 100% responsive and I appreciate the clear but warm approach adopted

We have known Belinda Schwehr for a number of years and have always found her advice and that of CASCAIDr invaluable. The support and advice from CASCAIDr has been particularly useful for people in receipt of statutory funding (and their families) who find themselves in a situation where their statutory funding is in danger of being cut and where there is the potential for unlawful commissioning practise. The current political and economic climate is a tough one but CASCAIDr reminds us all that the rights of the person are paramount and that we must operate within the legal framework. CASCAIDr in my view has always been 100% responsive and I appreciate the clear but warm approach adopted.”

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we were extremely pleased with the work and support of the charity

“After nearly 18 months of trying to get Adult Social Care to communicate with us regarding my brothers direct payment we enlisted the help of CASCAIDr. 

  The case, although complex, was settled without the need of legal proceedings and we were extremely pleased with the work and support of the charity.”

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