You have provided us with a great deal of information and advice which I’m sure will be of immense use. Not only did you respond immediately with the best advice we’ve been given to date, but you have helped to renew our determination to ensure our mother receives the best care.
All the best and thank you for your untiring work unravelling the beastly complicated and twisted regulations for better understanding by us lay people
Thank you so much for the help and the recommendations. I will definitely recommend your charity to other parents……People like you and your charity make a lot of difference to children, adults and their families. Your answers made me feel there is hope and that in itself has helped me to fight on!
“Our phone call and your advice was exceptionally useful and something of an alarming wake-up call, for which we are most grateful. And thank you for your great effort in identifying the points for us to consider, outlined in your most recent email today.”
Thank you so much for your email and all the incredible care, time and work you have put into providing this guidance for me. I am very moved and grateful by the amount you have put into it…. Your charity is amazing, and the hard work and time you put into it is invaluable and so helpful.
“Impressed. Am now going to have a large cocktail, regardless of the eventual outcome.”
“We were amazed by how quickly the letter was drafted and sent off. After all these years, I think some of us are now experiencing a form of PTSD whenever we have to deal with the CCG; it is hugely reassuring to have your expertise to call on.”
I thank you from the bottom of my heart for the efforts you made on my behalf. There is, in my opinion, no one who could have analysed, synthesised and advocated as you did. You made me feel that my voice was important. Because of your help and the wonderful, unique service you provide, E and I would also like to add a codicil to our wills to include CASCAIDr.
“I’m so impressed with your service. It’s really helpful. I have written to the deputy asking for contractual decisions/clauses with the care company, and for any notice that Mum may have made about her wishes, about my involvement.”
“I would like to bring to your attention how impressed I was with the professionalism delivered by PC today on the helpline. P was very attentive, informative, had an excellent manner and was friendly. It’s not every day you come across such lovely people and I was certainly impressed with the way P handled the call.”