Archive for Feedback – Page 2

If I had to use one word to express what Cascaidr does, it would be ‘reassure’

“If I had to use one word to express what Cascaidr does, it would be ‘reassure’. Reassure one has not ‘lost the plot’ – the law is the law. Reassure one feeling (well, loads actually!) that the law is being ignored is justified. Reassure one can do something about it and with Cascaidr’s support, in the end, the law is the law.”

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I cannot recommend the Charity more highly

“A county council attempted to reduce my learning disabled brother’s care package of five hours per day to three hours, without making a proper assessment of his needs, which had not changed for some years. CASCAIDr were fantastic in helping me draft letters with the relevant legal vocabulary, including references to the Care Act and some case law.  Although I had some knowledge of the subject, it was very reassuring to have the specialist advice to underpin the fairly protracted correspondence, as well as meetings. The council backed down, but not before the matter was taken directly to both the Chief Executive and Director of Adult Social Care, with a threat to involve the council’s Monitoring Office.  I cannot recommend the Charity more highly.”

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Thanks once again for taking to the time to review my question and for your detailed reply

“Thank you for you very comprehensive reply. The heavily subjective nature of the CHC assessment process I find extremely frustrating. I’ve read a lot online about CHC in the last two years, but still I do not understand what constitutes the legal limit of Social Services! Your reply has helped confirm the government has succeeded in its aim to make the system opaque and to move what used to be NHS responsibilities to Social Services so that individuals can be charged for their nursing care. I could waste a lot more time on this and get nowhere. Thanks once again for taking to the time to review my question and for your detailed reply.”

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Many organisations are simply not interested. I thank you deeply for taking the time to respond in depth and after thought

“Thank you so much for your extensive reply. It is much appreciated. There have been many charities I’ve contacted and many don’t want to know. My uncle is a complex case and different to many, as he does have mental capacity. Many organisations are simply not interested. I thank you deeply for taking the time to respond in depth and after thought.”

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I cannot give enough praise to CASCAIDr!

“I cannot give enough praise to CASCAIDr! They took a very unjust situation and made it all better!  We were handed an ultimatum to make a direct payment of £900.00 to a private ambulance firm or my father would not be discharged from hospital and transported to the waiting care home out of area. I had no real alternative options but also wished to minimise the stress on all concerned – particularly on my 97 year old father. We were informed by CASCAIDr that this was not a lawful charge, explaining the rationale as to why the cost of the ambulance was part and parcel of the duty to place in the area of his choice. The council ultimately took full responsibility for their error, apologised for the unnecessary stress they had caused, reimbursed the full amount and most importantly shared the learning with other social services such that others did not do the same (we believe).”

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CASCAIDr reminds us all that the rights of the person are non-negotiable and that we must operate within the legal framework

The support and advice from CASCAIDr has been particularly useful for people in receipt of statutory funding (and their families) who find themselves in a situation cuts are hinted at, or excessive commissioning pressures are mounting. The current political and economic climate is a tough one but CASCAIDr reminds us all that the rights of the person are non-negotiable and that we must operate within the legal framework. CASCAIDr in my view has always been 100% responsive and I appreciate the clear but warm approach adopted. “  

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Welfare concerns and choices others may think of as unwise: many thanks for your incredible dedication to responding!

“Thank you for your advice about encouraging us to ensure that the council’s care planners and their care providers are aware of our adult daughter’s obvious inability to understand the consequences of SOME of her less desirable, apparent choices, 

We can see immediately how this advice serves our daughter’s needs and our responsibilities toward her. 

We should have asked this advice of you, years ago!!! It will definitely inform the heart of our discussions with the care provider later this week.

Many thanks for your incredible dedication to responding, not just with advice, but for doing so straight away!”

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We had help over several months from CASCAIDr which was very supportive and helpful

“We had help over several months from CASCAIDr which was very supportive and helpful in dealing with a reluctant social services council.  With their help and expertise we got the support we were asking for – so we moved from no help to what we wanted.  This has been a great relief and we appreciate the legal help we received from CASCAIDr.  Their service was always prompt which we found re-assuring.”

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The Council agreed to comply with the Care Act!

“I am very grateful for the support and advice given to me by CASCAIDr in my fight to keep a traditional bank account for my direct payment, when the Council tried to force me to have a prepaid card which was unsuitable for my needs. After what felt like a David vs Goliath battle, thanks to the support received from CASCAIDr, my local Council agreed to comply with the Care Act, allowing me to continue using a traditional bank account.”

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The learning for us as a council has been invaluable

“As a Local Authority we want to get it right first time for our local citizens but in our improvement journey, this has not always happened, to both our – and some of our citizen’s disappointment. In one complex case CASCAIDr assisted us in our response to the LGO with their independent expertise. The learning for us as a council has been invaluable in its wider application to inform practice. We are grateful for the clarity and challenge CASCAIDr provided in moving us to a position that combined true person-centred/strengths based working and legal literacy.”

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