Charging

Name of CouncilSubject MatterTitle of ReportNumber
Milton KeynesFinancial Assessment, Incorrectly ChargingMilton Keynes Council not at fault for requiring payment of an assessed contribution despite care costing less than anticipate20 008 428
DurhamCharging (DRE)Durham Council at fault for failing to offer appropriate remedy after an officer made inappropriate comments20 001 398
Dorset SMIDorset Council at fault for failing to properly consider ‘support for mortgage interest’ (SMI) issues in a financial assessment19 005 009
EssexTop-upsEssex County Council at fault for requiring a deposit payment of 12 weeks of top up fees19 020 100
Kingston Upon ThamesDeprivation of AssetsRoyal Borough of Kingston upon Thames Council at fault for delays in a deprivation of assets investigation19 004 207
City of YorkDeprivation of AssetsCity of York Council at fault for failing to follow guidelines properly when considering deprivation of assets 19 004 193
Wiltshire Deprivation of Assets, Financial AssessmentWiltshire Council at fault for inadequate financial assessment, and concluding that there had been a deliberate deprivation of assets 18 017 678
RotherhamCharging, DelaysRotherham Council at fault for charging for care after a person’s assets had fallen below the threshold19 008 361
WorcestershireIncorrect ChargingWorcestershire County Council not at fault for the information it provided regarding third-party top-up fees, but at fault for failing to complete an annual review of the third-party agreement, and failing to check if the third-party was able to pay the fees19 017 588
North Yorkshire CountyDeprivation of Assets, Financial Assessment, Incorrectly ChargingNorth Yorkshire County Council at fault for failing to fund care home fees in a case of alleged notional capital, where the attorney had gifted money to herself unbeknownst to the resident 18 004 915
Lincolnshire CountyDeprivation of AssetsLincolnshire County Council not at fault for finding a deliberate deprivation of assets 18 013 220
Cheshire and West ChesterDirect Payments, Recovering MoneyCheshire West and Chester Council found not at fault for recovering direct payments, but found at fault in delivering care not in line with the care plan 18 005 390
Kent CountyDirect Payments, Financial AssessmentKent County Council at fault for incorrectly backdating payments 18 002 469
Dorset CountyDirect Payments, Financial AssessmentDorset County Council at fault for unreasonable delays in funding Direct Payments 18 012 800
Hampshire CountyDirect Payments, Incorrectly ChargingHampshire County Council at fault for failing to backdate direct payment to match increase in cost of care 18 007 332
SomersetDirect Payments, Financial AssessmentSomerset Council at fault for facilitating accrual of charging debts and for stating it ‘could not’ provide care until settlement of that debt 18 016 382
CornwallDirect Payments Cornwall Council at fault for delays in approving direct payments 18 018 350
HaveringDirect Payments, Financial Assessment London Borough of Havering Council fails to ensure a sufficient personal budget to cover care and support needs, and offers an arbitrary ‘standard’ amount 18 018 467
BirminghamIncorrectly ChargingPeterborough City Council at fault for failing to give adequate notice and explanation of care charges19 004 245
East SussexIncorrectly ChargingEast Sussex County Council at fault for delays in responding to a section 42 safeguarding concern and for the way it communicated about the client’s charges19 000 641
WandsworthIncorrectly ChargingLondon Borough of Wandsworth at fault in charging for care outside of care plan, and delay in invoicing estate18 018 409
NorfolkIncorrectly ChargingNorfolk County Council at fault for failing to give full and proper information regarding the cost of care and for not checking the care provider’s invoices19 009 101
WarwickshireFinancial AssessmentWarwickshire Council at fault regarding mental capacity assessments and failure to provide an advocate18 017 301
Tower HamletsFinancial AssessmentLondon Borough of Tower Hamlets at fault for failing adequately to consider appeals relating to disability related expenditure19 008 359
Bracknell ForestFinancial AssessmentBracknell Forest Council at fault for improper assessments and for failing to inform family of its social care rights18 013 073
North YorkshireFinancial AssessmentNorth Yorkshire County Council at fault for incorrect financial assessment18 018 542
ThurrockFinancial AssessmentThurrock Council at fault for failing to include DRE in financial assessments18 019 831
Essex CountyFinancial AssessmentEssex County Council and Clinical Commissioning Group at fault for the way they assessed care needs and entitlement to Continuing Healthcare funding, Ombudsman finds17 015 113
Lancashire CountyFinancial AssessmentLancashire County Council found at fault over its assessment process, provision of information, recovery of direct payments and refusing to accept the necessity for a close relative to be paid to provide support18 012 204
SeftonFinancial AssessmentSefton Council not at fault in failing to carry out a financial assessment and charging the full cost of care19 002 633
SomersetFinancial AssessmentSomerset Council at fault for excessive delay, inadequate assessments, poor policy management and failure to address an increase in needs, properly16 016 775
West Sussex CountyFinancial AssessmentWest Sussex Council at fault for inadequate reassessments, poor record keeping, and incorrect back payments18 014 895
BromleyFinancial AssessmentLondon Borough of Bromley Council at fault for delay in financial assessment appeals process19 002 909
RedbridgeFinancial Assessment, Direct PaymentLondon Borough of Redbridge Council at fault for incorrectly charging a carer the full amount of his support costs, after wrongly requesting financial assessment 18 015 695
CambridgeshireFNCCambridgeshire Council at fault for not recognising legitimate disability related expenses18 019 337
Leeds CityRecovering MoneyLeeds Council at fault for its approach to cultural norms and quality of care provided through its commissioning 18 016 024
Countrywide Care HomeFNCCountrywide Care Home at fault for lack of clarity with regard to Funded Nursing Care policy19 004 419
LincolnshireRecovering MoneyLincolnshire County Council at fault for the way it pursued outstanding care payments19 001 789
PeterboroughRecovering MoneyPeterborough City Council at fault for failing to give adequate notice and explanation of care charges19 005 512
NorfolkDirect Payments, Incorrectly ChargingNorfolk County Council at fault for failing to produce a clear care plan and incorrect advice on direct payments and Disability Related Expenditure18 012 426
SheffieldFinancial Assessment, Incorrectly ChargingSheffield City Council at fault for failing properly to assess for home care charges19 000 758
OldhamFinancial Assessment, Incorrectly ChargingOldham Metropolitan Borough Council at fault for incorrectly charging for services 18 017 415
Wirral Financial Assessment, Incorrectly ChargingWirral Metropolitan Borough Council at fault for its charging policy and for backdating 2 years of charges without a proper financial assessment 19 000 024
Cheshire West & ChesterFinancial Assessment, Incorrectly ChargingCheshire West and Cheshire Council at fault for stopping direct payments without explanation and applying an arbitrary DRE disregard18 010 441
SuttonFinancial AssessmentLondon Borough of Sutton found not at fault in carrying out a care and financial assessment 18 019 872
Nottinghamshire CountyFinancial Assessment, Incorrectly ChargingNottinghamshire County Council at fault for unexpectedly increasing a person’s assessed contribution 18 016 318
Nottinghamshire CountyIncorrectly ChargingNottinghamshire at fault, for reducing a man’s care package because of financial pressures and leaving parents to pay 18 015 558
SheffieldIncorrectly ChargingSheffield City Council at fault for wrongly charging top-up fees and having an arbitrary ceiling to personal budgets19 009 239
West SussexFinancial Assessment, Incorrectly ChargingWest Sussex Council at fault for inadequate reassessments, poor record keeping, and incorrect back payments 18 014 895
Stoke-on-Trent CityIncorrectly ChargingStoke-On-Trent City Council at fault for failing properly to advise on cost of care 18 017 623