Be a Contact or Help Line Volunteer

If you would like to apply to be a volunteer for CASCAIDr, whether or not you would also like to be considered for paid advice work, now or later on – please fill in the form below, with your brief cv details, and click on Submit, once you have provided information concisely addressing how you fulfil the criteria below.

Do not – please – just send in your standard cv – we don’t have the resources to do the applicants’ work for them, with all due respect.


The primary volunteer role is volunteering to speak to a person over the phone (the other person’s call charge) for up to one hour, at a convenient time for you, to support the person to fill out CASCAIDr’s basic contact form.


For people who have got the time and expertise, however, it’s possible to volunteer to run the telephone helpline for a half day session once a fortnight. This role does not require the giving of advice; it turns on being aware enough of the legal framework to be able to tell a person how you believe their approach should be triaged. It will be done by patching the organisation’s telephone line on to your local number so can be done at home.

People are likely to be disinclined to fill our our referral form if they are unsure of whether they even HAVE a legal problem. Much of the time they will call in because they need basic advice and information that local authorities should have made available under the Care Act. Signposting elsewhere will be the role here – within your own comfort zone, in terms of your knowledge and skills.

But where the problem is a public law legal one, triaging the person on to one of our caseworkers, will be the role.

There is guidance available, but acumen and good communication skills are necessary, and SOME existing awareness of the legal framework for the provision for CHC health and social care services is essential too. This is a great role for a person who thinks they might want to grow into being a paid Case Worker.


Essential mix of knowledge, skills, attributes and abilities

  • A demonstrable fascination with law, rights and empowering those who are disempowered
  • Reasonable skill and confidence in verbal and written communication
  • A demonstrable capacity for managing one’s own time/workload and competing demands


Desirable Skills/Attributes/Experience

  • Empathy and commitment
  • Good listening and eliciting skills
  • Ability to compare a story with a check list of features, and work through the list
  • Concise report writing skills
  • Ability to use IT to maximise efficiency
  • Some sort of direct experience of the issues facing the type of people who will likely need our advice, support and advocacy


Desirable qualifications and/or likely working backgrounds

  • Experience in social work, social care, health or perhaps housing or benefits services
  • Experience in counselling, if coupled with one of the above sets of knowledge….
  • A professional qualification such as being a social worker, nurse or occupational therapist may be of use
  • A qualification in mental capacity / safeguarding
  • Advocacy qualification and / or experience
  • CABx experience in welfare related law



You need to be familiar with the Care Act and the Care Act guidance as to assessment, eligibility and care planning, so please set out your experience or job that has given you this familiarity