Please go to our Self Help page first here If the answer is not there, then fill out this form …
…or if that’s not feasible, at least not without some help from us, book a call on the ‘Books’ icon on the RH side of this page.
Make sure you click submit at the end of the form. Please correct any flagged up errors before you close this page. You will receive a message via email saying you have successfully submitted the form if you have filled it all in.
Although we do offer a free phone service, Mondays to Thursdays, it’s intended for people who haven’t the ability to put the problem down on paper. We prefer the referral on our form, because of the risk that some members of the public might treat phoning us as a free source of info about things we’re not experts in, or just someone to talk to – and then, the public’s donations wouldn’t be enough to make what we need to concentrate upon, viable and sustainable, in the longer term.
Secondly, not all our services are FREE even when we do get a person to fill in the form: most people end up in our low cost chargeable category, although we will always find out enough to make that decision, for free. We would not want to increase the cost that would eventually have to be invoiced to clients, on the basis of a first phonecall lasting for a very long time, for want of thinking it through in advance.
We have volunteers to support people who really can’t compose their thoughts, but if you do have the ability to write stuff down coherently, here’s some guidance as to how to structure it, below. If that’s really no good, you can book a phone call, using the Books icon on the website. We don’t function on Fridays, please note.
Lastly, publicly funded Health and Social care services do not have absolute duties to do anything, so the fact that you may be struggling to get (or keep) what you think is necessary, or whatever it is you think that they should be doing, is not necessarily a legal problem. It’s only if they’ve behaved irrationally, illegally, unfairly or ignored someone altogether, for an unjustifiable reason, that you might have a legal problem that we can help on.
If it’s basic factual advice and information about how the system should work, local to you, the local authority is obliged to provide this under the Care Act, and ought to be able to tell you which direction to head in, for the right kind of inputs for the situation.
Useful questions to focus on:
- For whom are you requesting legal advice? Is it yourself, or a friend or relative aged over 16+? If it’s someone else, please put YOUR contact details down, on the form, first, but then fill out the details about THE OTHER PERSON’S situation for the questions that come after your bit.
- What is the illness, disability, condition or mental health problem that’s led the person with the problem to seek public sector help, please?
- What is the day to day mental capacity of that person like, please? Where is that person currently living?
- Who has said what to whom about it, and when, and in what form, verbally or in writing, please?
- Has the person with the problem or anyone helping them, done anything about that, in any formal sense, so far?
- If there has been a written or telephone complaint, already, how long has the wait been, for any outstanding response?
If you are contacting us about someone else’s issue, fill out the first 5 boxes about YOU and then do the rest of the form about the person you’re contacting us about.